| HOMEPRODUCTSCUSTOMER SERVICEAVAILABILITYENGINEERING SERVICESCONTACT |  |
 |  CUSTOMER SERVICE |  |
  | Customer Service and SupportCustomer Service! Everyone talks about it. Everyone promises it. Yet, when you really need it, you find it sorely lacking, or even worse...overseas. Well, the fact of the matter is, few companies understand it, and even fewer companies invest in it. While we might like to think that we have other things to offer our customers, we’re constantly reminded that it is our brand, our focus, our attention to Customer Service that is probably the single most important reason for our high level of customer loyalty and satisfaction. And although we may be recognized as the leader in the development and application of geosynthetics, it is that reputation as the “Benchmark” for customer service and support that makes us the proudest. It is here that our relationships are established and nurtured. When, why, and how did this become such a high priority and source of our pride? Consider this, in 2008, Carthage Mills will be celebrating 50 years of service to the construction industry. And the first 36 of those years were dedicated to serving the needs of “contractors” and “engineers” – arguably two of the most demanding groups of anyone’s customer base. It is here that we fine tuned and perfected this art, and realized that no matter how much we grow or change, it must always remain an integral part of our culture. And it’s because of this that we understand your needs! And why, when you need answers, you need them NOW! So today, with well over 200 active distributors nationwide, we’ve taken Customer Service and Support to even greater heights, pledging immediate access to both our Sales and Technical Support teams. At Carthage Mills, Customer Service is more than just answering a phone and finding your shipment, it’s also about reliable and timely quotes, proper submittals and certifications, seamless product approvals, product availability, with timely deliveries, and always available support personnel. Bottom line, we guarantee you faster response times to your customers with quality information. And the end results are increased business and profits, and a customer base with stronger loyalties and trust. Geosynthetics and Customer Service/Support - it's all we do! It's all we've ever done! Carthage Mills Fax 513-794-3434 |
| CUSTOMER SERVICE |